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Policies

In-Home Bookings and Payments

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A $150 non-refundable deposit is required to secure your session date.

 

This deposit is credited towards your final service balance and allows The Nurtured Home to reserve your booking and begin preparing your project.

 

Preparation includes:

  • Consultation

  • Reviewing your completed questionnaire, measurements and photos

  • Tailored organisation planning

  • Product research and sourcing

  • Custom layout and storage recommendations

  • All pre-session administration and coordination

 

Once your personalised plan has been prepared, you'll receive it for review. You're welcome to request reasonable changes before providing final approval.

 

For customised in-home organising services, your product invoice will then be issued and is payable upon approval of your proposed product selections.

 

The remaining service balance is due 7 days prior to your scheduled organising session.

 

Please note: As planning and preparation begin immediately after your booking is confirmed, the $150 deposit is non-refundable.

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Remote Services

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A full payment is required before work commences on your Remote Organising Plan or Remote Interior Styling Plan.

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Once your enquiry has been reviewed, The Nurtured Home will issue an invoice for your selected service. Work will begin once payment has been received.

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Once your personalised plan has been completed, it will be delivered electronically to the email address provided.

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Please note: As every plan is custom designed specifically for your home, all payments are non-refundable once work has commenced.

Cancellations

 

Should you cancel your booking, the deposit is non-refundable.

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Rescheduling requests made with sufficient notice may have the deposit transferred to a new booking date.

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Where a booking is cancelled prior to products being purchased, any product funds paid will be refunded in full.

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Once products have been purchased on the client's behalf, these items become the property of the client and are non-refundable.

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Purchased products may be used during a future rescheduled session or collected by the client should the project be cancelled.

Product Purchasing

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For packaged organising services, storage products are included in the package price.

 

For customised organising services, storage products are supplied at the client's expense.

 

All storage products are thoughtfully selected to suit your space, functionality needs, aesthetic and where applicable, your nominated product budget.

 

For customised organising services, payment for approved storage products is required before products are purchased and prepared for your scheduled organising session.

 

Please note:

  • Product availability is subject to supplier stock levels and may change without notice.

  • Final approval of all product selections remains with the client before any purchases are made.

  • Returns and exchanges must be arranged directly with the retailer and are subject to the retailer's individual policies.

  • If you choose to change or add products after approving your selections, additional costs may apply.

Client Responsibilities

 

To ensure sessions run smoothly and efficiently, clients are responsible for:

 

  • Providing safe and reasonable access to the property and work area

  • Advising of any hazards, damage, pests, mould, or fragile items prior to the session

  • Making final decisions regarding decluttering, donations, and disposal

  • Supervising children and pets where required

  • Reviewing and approving proposed layouts, products, or systems where applicable

  • Allowing adequate workspace and clear surfaces where possible

 

Note: The Nurtured Home will never dispose of sentimental or personal items without client approval.

Privacy Statement

 

The Nurtured Home respects your privacy and is committed to protecting your personal information.

 

Information collected through enquiries, consultations, bookings, invoices, questionnaires, and communications is used for:

 

  • Providing services

  • Client communication

  • Business administration purposes.

 

Personal information will never be sold or shared to third parties unless required by law or necessary to complete agreed services (such as product ordering or delivery arrangements).

Liability

 

While every reasonable care is taken when handling client belongings, The Nurtured Home is not liable for:

 

  • Pre-existing damage, wear and tear, or manufacturer faults

  • Damage resulting from unstable or overloaded furniture, shelving, fixtures, or storage systems

  • Loss or damage to items that have been packed, moved, or stored prior to the session

  • Accidental damage caused by undisclosed fragility or unsafe conditions within the home

 

Clients acknowledge that organising and decluttering services involve handling household items, and minor accidental damage may occur despite reasonable care.

 

Clients are responsible for ensuring furniture, shelving, fixtures, and wall installations are secure and suitable for intented use.

Social Media & Photography

 

The Nurtured home may take before and after photographs or videos of spaces for portfolio, marketing, and social media purposes.

 

Client privacy and comfort are always respected. Personal information, sensitive items, addresses, family photographs, or identifying details will never be intentionally shared.

 

Content shared may include organised spaces, styling details, storage solutions, and general project transformations.

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